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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by • Community Manager (Retired)
  • 24282 Views
  • 0 replies
  • 8 likes

Resolved! Phone upgrade

Hi guys,I recentky upgraded my phone, but did not get any order email for the new phone nor money was taken from my credit card. When I try to upgrade the phone I get the following message: It looks like you’ve already requested a device upgrade. Ple...

Resolved! Support for smartwatch plans

Hi Fido, it's 2024 now; any updates on the smartwatch plans follow-up? I noticed Fido has started to support Esim services several years ago, so the smartwatch, which is based on Esim, should be about to come. I mean, even virgin support it(but it ha...

ednovas by • I'm a participant level 1
  • 1997 Views
  • 1 replies
  • 0 likes

Resolved! India calls show unknown number everytime

Guys,I've a situation : everytime I call friends/family back at home, India, instead of showing up my number, it's showing various invalid irregular numbers to them each and everytime just like a VOIP call or so. Any idea on this ?

EswarYadav by • I'm a participant level 2
  • 1482 Views
  • 1 replies
  • 0 likes

Resolved! Suspicious of being affected by a scam

Hello, today I got a call from a number of Maryland. the guy told me his name is John. however, he told me that since the Rogers or Fido has increased their monthly bill for every clients, they're trying to lessen the cost of every clients. for pulli...

Azmin by • I'm a participant level 1
  • 1316 Views
  • 1 replies
  • 0 likes

Unable to cancel account

I came as tourist to Canada, for three months. Back in may 2023.First of, I visited a shop of Fido in a mall of North York. The guys there told me that I can select one of the options and it will automatically will be cancelled after 3 months of use....

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