Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! activation fee not waived
hi there, i was promised a $60 activation fee would be waived as part of the store promo for boxing day. today i received the bill unfortunately the $60 is there. please help me correct it. thanks
Called Agent to confirm wavied service fee after received confirmation by pdf file.
New to Fido 1 month.I called to register as new promotion on Nov 25 and Nov 27 11 am received confirmation by email but I saw service fee 60$ so I called to cancel but agent told me, it is credit of 60$for next month after I pay. Now they charged me ...
Resolved! Can't make or receive phone calls
I can't make or receive phone calls, I have restarted my phone and reinserted sim card. Still nothing.
Resolved! Stuck on Fido account setup
I have been stuck on account setup with Fido have not been able to use my phone for the past 4 days at this point. I ported my number from Freedom. After hours of being on hold and multiple visits to Fido authorized dealer and to corporate store. The...
Resolved! How to reach Fido Validation team on the phone?
I've been trying to upgrade a phone online and directed to contact 1-888-481-3436 for validation team. After listening to prolonged information, I was still unable to figure which extension was the right one. Finally a customer representative transfe...
