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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23924 Views
  • 0 replies
  • 8 likes

Recover old forum ID (kr6)

Hi Fido Team, Is it possible to recovery my old forum ID, kr6? The kr6 ID was like to my phone number before the fido website changes. I was forced to use my email as my web ID and have since lost access to my kr6 forum ID.

kr62 by I'm a contributor level 1
  • 2130 Views
  • 2 replies
  • 0 likes

Cannot Access Online Account for Fido Home Internet, Pls Help

Hello Fido,   So I read some of the posts here. Seems like this is a common issue now?   I am both a Fido mobile and home internet user. But under the service tab in my account there is only the mobile option, I cannot find "internet" anywhere.     P...

Alrale by I'm a participant level 3
  • 1939 Views
  • 2 replies
  • 0 likes

Resolved! 1000 INTERNATIONAL LONG DISTANCE MINUTES TO 8 SELECTED COUNTRIES

For the Data, Talk & Text Fido PulseTM plans with the 1000 Long Distance Minutes to 8 selectred countries, can some please tell me where the list of the 8 selected countries are? Expanding 'Details' on the offer does not tell you. 'Full Details" does...

FooFoo by I'm a participant level 2
  • 65323 Views
  • 20 replies
  • 6 likes

Hi, is it possible to answer the phone from mexico?

I have used the plan which is $50. And, I register this plan from 29, Dec.  although my friend who lives in Mexico tried to call me a lot, she could not do that.   So, if I wanna get the phone call, do I have to change plan?      ***Edited to add lab...

Need help with roaming charges

I do not understand how come I have over 30 dollars of extra roaming charges from last month? I was abroad last month in US but I did not use my data at all. I find this very strange, and according to the bill I used 18 minutes of data on 27.12 and t...

Axelmartin94 by I'm a participant level 1
  • 1519 Views
  • 1 replies
  • 0 likes