I need help with new sim card in prepaid phone

[maneeshmn88]

Hi Team 

I have activated a Fido Prepaid SIM with your online service. Seletced the number successfully - ###-###-####

But i cant receive any incoming calls . Please advise 

***Edited to add labels***

[KAPABLE-K]

Hello @maneeshmn88,

You shoudn't post your number on a public forum.

Try restarting your phone after activating the SIM.

[maneeshmn88]

I tried restarting the phone no luck, it says customer you are calling unavailable at the moment. Please advice

[FidoPierre]

Hey @maneeshmn88, 

I went ahead and modified your post to remove your phone number. As KAPABLE-K mentioned, it isn't usually recommended to leave this kind of private information in a public forum. 

Can you tell us if you tried doing a manual network search on the phone? Do you see any signal bars at the top of your phone's screen? 

[FidoChristina]

Hey @maneeshmn88

Has this been resolved?

Keep us in the loop so this thread can potentially help others

[maneeshmn88]

No it didn't resolve the issue , I ported out to chatr....

[FidoMaria]

I'm sad to read that you've left us @maneeshmn88

We'll be here should you need anything!