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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24091 Views
  • 0 replies
  • 8 likes

INCREASE MY BILLING WITHOUT COMUNICATION

This is very disapointing, I will need some support to fix my billing the lady that help me online was not helpful. My billing was chnaged in September 2023 and for some reason they increase without explanation. I'm disagree and I feel if I got a off...

Lis2 by I'm a participant level 1
  • 1806 Views
  • 3 replies
  • 3 likes

Resolved! Cannot view plans on My Account

the fido my account site is weird recently with "contact us" or view your plans button all led to this strange page, why and what is this? i wanted to change my plan which is due next month and it seems fido is not wanting me to view their plans. hel...

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richardmak by I'm a participant level 1
  • 843 Views
  • 1 replies
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Resolved! Billing Issue

Hello Sir / Madam My name is Ankita Singh. I have taken Fido Card in India in June 2023. Same was was not being used by me as I have lost SIM card  At Toronto Air port I have informed to Fido Gallery, I was being offered with new SIM card. I have inf...

aasingh1204 by I'm a participant level 1
  • 1423 Views
  • 3 replies
  • 0 likes

Fraud! I need help reporting this!

My parents were at woodside mall and went to the Fido stand to get some Chinese new year red pockets. They do this every year. However the rep had told my dad that he needs to give his ID, his personal information, the names of his dead parents and s...

WendyWC by I'm a participant level 1
  • 519 Views
  • 1 replies
  • 0 likes

LOYALTY

i have been a cust. for 22 years. for the most part ive had a it good with FIDO...until recently. i have attempted, on numerous occassions to upgrade my phone in the past 1-2 months. their app appears to have a glitch as each time i have tried to upg...

muso by I'm a participant level 1
  • 581 Views
  • 1 replies
  • 0 likes