General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24016 Views
  • 0 replies
  • 8 likes

Voicemail message

Hi,My voicemail number was deleted and replaced with +1 587-737-0210 and I received a message with (voicemail 2 New 0 Urgent). This is being stuck on my screen and I tried many times to delete it from the settings but it comes up again. It's now almo...

ZEH9-34_ by I'm a contributor level 1
  • 1952 Views
  • 4 replies
  • 0 likes

Free gift

Anyone else get text from fido about free gift. Is it a scam or real.

Yhowe by I'm a participant level 2
  • 1502 Views
  • 1 replies
  • 0 likes

How to get customer support/leave a review

I have had an abnormal amount of difficulty getting hold of a customer service agent. I have a question regarding data and usage on my account. i have tried calling last week, you now can't reach someone on the automative chat. I sent a chat and afte...

MSFido by I'm a participant level 1
  • 2759 Views
  • 7 replies
  • 2 likes

Resolved! What's the myphonenumber@sms.fido.ca for?

My questions:1. How does this email come out? I didn't apply it, included in plan? what's the charge?2. How to access this email, some kind of portal like "mail.google.com" to check Gmail? I sent message to this email address, bounced back, say "no s...

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falion by I'm a participant level 1
  • 4988 Views
  • 5 replies
  • 2 likes