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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24090 Views
  • 0 replies
  • 8 likes

Resolved! Fido charged facetime as international call

This month I got an email from fido that my bill was around $327 and that was $200+ more than what im paying every month. Then, I looked at my bill and it said I got charged for international calls. But, I remember the only calls I made international...

AndreCeralbo by I'm a participant level 2
  • 8317 Views
  • 11 replies
  • 1 likes

INCREASE MY BILLING WITHOUT COMUNICATION

This is very disapointing, I will need some support to fix my billing the lady that help me online was not helpful. My billing was chnaged in September 2023 and for some reason they increase without explanation. I'm disagree and I feel if I got a off...

Lis2 by I'm a participant level 1
  • 1806 Views
  • 3 replies
  • 3 likes

Resolved! Cannot view plans on My Account

the fido my account site is weird recently with "contact us" or view your plans button all led to this strange page, why and what is this? i wanted to change my plan which is due next month and it seems fido is not wanting me to view their plans. hel...

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richardmak by I'm a participant level 1
  • 842 Views
  • 1 replies
  • 0 likes