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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Report FRAUD

Hi there,my email account was randomly bombarded with subscriptions I never made. After a quick google search, it turns out this is an "email bomb" that a bot does in order to hide actually important emails you receive during the scam. Sure enough, I...

bobbymex by I'm a Participant Level 1
  • 498 Views
  • 1 replies
  • 0 likes

5GB extra for 15 months

Hi, I just accepted the free 5GB extra data for 15 months. At the end of the 15 months, do the extra GB's just end, or do we have to cancel them ourselves to avoid being charged going forward? Thanks.

BK1968 by I'm a Participant Level 1
  • 331 Views
  • 1 replies
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New phone and Plan

I placed an order online this past sunday afternoon (Dec 18th) to order a new phone and changed to a new plan but haven't received an email confirmation.Upon logging out and then back in I can see the plan was changed.Two days later and still no emai...

justin8456 by I'm a Participant Level 1
  • 206 Views
  • 2 replies
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Resolved! Very Upset

I purchased an iPhone 12 on a promotion deal to pay $20 mth instead of $40 for 2 yrs.  I asked him if I am only paying over $500 in the 2 yrs who pays the rest & he said Fido and I asked how much then should it cost to buy our the phone and he said o...

Nance by I'm a Participant Level 2
  • 268 Views
  • 1 replies
  • 0 likes