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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
When will my billing cycle
I activated my eSIM on February 4,2023 I was just wondering when my bill will come out
Refund problem after cancelling account
Two months ago, I cancelled my fido account, and in order to make sure I received a refund cheque, I immediately contacted customer service and gave my new address.But after waiting for a month and a half, I still didn't receive my cheque, so I conta...
Leaving Fido after 20 years!
I joined Fido in the early 2000s and was always a proud customer. I had a nice deal of paying $40 for 8GB of data and it was sufficient. They kept increasing my data until I realized I was paying $49 for 15GB. I contacted them and asked for a $40 pl...
Want to file a complaint with a live chat service rep.
Can some help me to file a complaint? The agent told me there is not information could be share for filing complaint. It is very interesting. I asked for bill reprint. The first agent said $15. Great. The second agent didn't even mention the fees and...
Resolved! Fido charged facetime as international call
This month I got an email from fido that my bill was around $327 and that was $200+ more than what im paying every month. Then, I looked at my bill and it said I got charged for international calls. But, I remember the only calls I made international...
