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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Where is my new phone?

I have ordered a new phone on Firday, Apr 2, while also upgrading my plan. I have not yet received my phone, or any emails with the order number details. I have received only two emails from Fido since then:1. Fido account change confirmation #A1B2C5...

daus by I'm a Participant Level 2
  • 599 Views
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Charged with Roaming I did not use!

I went down the states for 1 day from 2pm to 11pm. And when I saw my bill, I was charged for 2 days! I called customer service and was told I used my data around 12:04am but we were already home around that time. She said there's nothing she can do c...

jodie047 by I'm a Participant Level 2
  • 265 Views
  • 1 replies
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Resolved! Boxing day offer (long distance call)

Hi, I just got boxing day offer with $35/12GBand I noticed that the offer also include 1000 mins long distance call, but the staff seems forgot to help me add this in my planshow can i get it back  

SixlLam by I'm a Participant Level 1
  • 229 Views
  • 1 replies
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Resolved! Help me to understand tax formation

Hello everyone!Happy new year I recently bought iPhone and fido sim card together from Ontario province and am living in Alberta. I have received the first bill which includes the amount of the device and my plan with 13% tax as per Ontario taxation ...

mp29 by I'm a Participant Level 1
  • 232 Views
  • 1 replies
  • 0 likes

Resolved! How to reset fido voice mail access code. UPDATE!

How to reset fido voice mail access code. This thing doesn't work.Alternatively, you can use our self-serve menu by dialling 6-1-1 from your Fido phone or by dialling 1-888-481-3436 from any other phone:Press "1" to use the self-serve menu.Press "3" ...

MaxBill by I'm a Participant Level 1
  • 12321 Views
  • 4 replies
  • 1 likes