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Unable to text android users from iPhone.

DNS42
I'm a participant level 2
I'm a participant level 2

For the past couple weeks , I've been unable to message anyone on my contact list that uses android phones.

im able to recieve calls and text messages from them but cannot send.

Apple did a  full diagnostic on my phone, everything fine ..called Fido couldn't get hold of anyone.

hoping I can find a solution here.

7 REPLIES 7

ML63
I'm a participant level 1
I'm a participant level 1

Having same problem, have had for weeks now

N8er
I'm a participant level 1
I'm a participant level 1

I'm having the exact same problem, any help would be appreciated

@DNS42@N8er can you go into your message settings and make sure send as SMS is enabled?

 

iphone6-ios8-setting-messages-imessage_on.png

 

If it still does not work I would suggest you call customer service and ask them to do a reset to switch for your line then on your device do a network reset, restart the phone, and see if it solves the problem.



DNS42
I'm a participant level 2
I'm a participant level 2

I did that. Factory reset and  even switched over to ESIM. Still the same problem.

Hello @DNS42,

 

Have you been successful in getting this to work since? 

 

Let us know. 



DNS42
I'm a participant level 2
I'm a participant level 2

No, still in the same situation. 

KAPABLE-K
MVP MVP
MVP

Hello @DNS42,

 

Try signing out of iMessage and then sign back in and see if it helps.