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very disappointed with fido service

I'm a Participant Level 2
I'm a Participant Level 2

I am writing to express my dissatisfaction with terrible service from Fido . I am on the line with fido since I moved to fido. I have been with so long will Bell and unfortunately I switched to Fido. I lost a loyalty deal that I had with Bell. Fido offered me for a deal and but billed me with another higher rate. I have called so many times and got a case number and they told me . they will get back to me and never did. 

I want cancel the two line that I got from Fido and switch bach to bell. the problem is I cant get the deal that I have with bell for so long:((



Hello @rssweets and welcome to the Community.


Thank you for sharhing your experience with us here. It's our always our priority that you get a plan that suits your needs.


We would be happy to verify what was discussed on your account. For future reference, when it comes to anyting related to your account, you can always find the ways to reach us here.


I'm sending you a PM to get this looked into. Talk to you soon.