General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23772 Views
  • 0 replies
  • 8 likes

Unable to see phone plan in my account

Hi all,I am a long time Fido home internet customer with an existing "My Account" profile. I recently switched over to Fido for my mobile phone plan as well, however I can't seem to link this information. When I log in, all I see is my home internet....

djst by I'm a participant level 1
  • 234 Views
  • 1 replies
  • 0 likes

Agent puts me on hold for more than 4 hours

On 26 November 2023, I was told by Fido support that an offer would be applied to my account once I receive and activate a new device that I had ordered from Fido. I received the new device today (28 November 2023) and I called the support but the ag...

nik8 by I'm a participant level 2
  • 212 Views
  • 1 replies
  • 0 likes

Resolved! Name display not working

Hello,   I'm having issues with my name display feature. It was added to my plan a few months ago but it is not working. I have talked to customer service and the suggestions they provided did not work (They removed it from my plan, readded it, reset...

Chris87 by I'm a participant level 1
  • 4664 Views
  • 8 replies
  • 0 likes

Resolved! Modifying a payment arrangement

My apologies but I gave you the wrong date for payment, the payment of $100 will be made on the 13th and the there will be other payments to follow, my apologies for this mistake  

briah by I'm a participant level 2
  • 2578 Views
  • 3 replies
  • 1 likes