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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Loyalty bonus

Received text offering me $75.  Is this a scam?  When accepting it went to banking site setting up electronic deposit?

TonyH by I'm a Participant Level 1
  • 232 Views
  • 1 replies
  • 0 likes

Resolved! About Setup Service Fee

Hello.  I upgraded phone plane and bought new phone 2 weeks agoI checked my new bill and there was $50 of the "Setup service fee"I think I never listened about this information with customer service representative Most important questions is is this ...

munkibaek by I'm a Participant Level 1
  • 473 Views
  • 2 replies
  • 1 likes

Resolved! How Much does email to SMS text cost?

I'm curious how much the service costs to receive a text message when someone emails (mynumber)@fido.ca? I see that this is a service, but I can't find out how much it is? Is it included in monthly plans?   Thanks,      

bp2 by I'm a Participant Level 2
  • 17596 Views
  • 9 replies
  • 1 likes

What is this mobile number?

I'm a new Fido user and I got this email that confirms my fido account. On the email, they have a mobile number underneath the account summary but the mobile number they have written here is not my cell number so what is this number for?  

jk1119 by I'm a Participant Level 2
  • 368 Views
  • 3 replies
  • 0 likes