Get Started
Get the most out of your community experience
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Activation fees
I contacted fido regarding adding a 4th line to my account. The customer service employee was great however she didn't tell me about the $60 activation fee until she was done. She also didn't tell me if I did it myself online the activation fee wo...
Resolved! Lost phone
My daughter recently had her phone stolen so I went to replace it. My daughters phone is on my account. When I went to get the new phone the rep said I should upgrade my phone because the cost was less to upgrade mine but that my daughter could us...
eSIM availability on my Fido portal?
I will start off first apologizing because this forum is anything but intuitive and user friendly. Perhaps my question has already been answered or is buried somewhere? I understand that we can download an eSIM for our devices from our Fido account ...
How to block spam phone numbers on a basic phone?
Hello.I am using a basic feature flip-phone phone.And I receive spam calls and spam text messages.Is there aby way to block spam phone numbers on a basic phone?I dont have such option on the phone itself unfortunately. Thanks.
Unfair Bill
So I just got billed $378.16 for making international calls to Pakistan, although my plan includes 1000 international long-distance minutes. I called Fido support and they are saying that my international minutes are not valid for Pakistan. This is ...
