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My Experience with Fido

AlexisDB
I'm a participant level 1
I'm a participant level 1

Terrible experience. Added three lines for my staff in September 2022, cancelled 1 line in November 2022 (kept 2), then withdrew the last two middle of January 2023. I asked for blocked international long-distance when activating in September and was assured that would be no problem. I found out in January that was not the case and had to pay additional charges. I asked to have the accounts merged into one repeatedly, and they assured me it was resolved. However, the payments went to the wrong accounts (although I followed customer service instructions in detail) and remained fragmented as I attempted to pay outstanding balances in full. The icing on the cake was receiving communication from a collection agency by January. Many of their recommendations evolved into further headaches. The customer service staff needs proper technical training; they externalize responsibility back to the customer, poor emotional intelligence skills. Please don't use Fido as a cell service provider. If you can, look for a US-based company where you pay significantly less and can still get proper Data and free long-distance for all of North America.

 

What I was sold was not what I received. I asked the right questions, and the answers were incorrect. This is misleading and removes the ability of the customer to decide if the product meets their needs. I followed recommendations and instructions from customer service to correct the issues and pay all outstanding balances each time. Payments were made immediately, each time for the total amount provided, to the corresponding account numbers instructed. Regardless, I still heard from a collection company with no warning from Fido. Fido's inability to manage its systems is responsible for the mess. 

1 REPLY 1

FidoStephane
Moderator
Moderator

We're sorry to hear of the negative experience @AlexisDB 

 

That certainly isn't the experience we strive to offer our customers. 

 

Was everything resolved in the end, or do you still require assistance?