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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Horrible New Phone/Chat Support system

I am truly frustrated by the new AskJack/phone support system that Fido has implemented (as of this week it appears). I have had a ticket open with Fido support regarding a roaming issue (neither here nor there for this purpose of this complaint). In...

mubdi by I'm a participant level 1
  • 2129 Views
  • 12 replies
  • 9 likes

Resolved! iPhone voicemail - no notifications

Since November 2020, I have been experiencing intermittent issues with my voicemail, namely, I am not being notified that a voicemail has been left. I am using Iphone XS max ios 14.4. I have the visual voicemail value pack add-on as well.   Normally,...

mikeyjpas by I'm a contributor level 2
  • 9152 Views
  • 23 replies
  • 0 likes

Exhausted my options to Escalate contract/billing issue?

We are paying $160+tax for 2 lines when we were promised $90+tax during last Black Friday! yes, it has been 6+ months and Fido has not been able to fix the discount codes that were mentioned in the in-person sale at Fido store and mentioned in the co...

sapguru by I'm a participant level 1
  • 243 Views
  • 1 replies
  • 0 likes

Resolved! TFA forced upon me, SMS verification not working

Two factor or multifactor verification (whatever you want to call it) was recently forced upon me. There's no way to opt-out. If choose to disable I can't access my account.Only email verification works. I tried different SMS numbers including VOIP. ...

Confusedhere by I'm a contributor level 2
  • 1630 Views
  • 7 replies
  • 0 likes

Resolved! call back option

One of the worst support. i am trying to contact with live agent. always talk to jack what . and jack say we will send you link . link received after that nothing. worst support.

Zyyshan1983 by I'm a participant level 1
  • 3161 Views
  • 8 replies
  • 2 likes