Get Started
Get the most out of your community experience
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Price of device went up after contract ended
Time to leave fido. Till yesterday i had device balance of $56 and was getting a device under promo credit for $20. Now the same device is coming to $60 with promo credit of $10, only reason is that , now i can upgrade my device for free. How smart f...
Customer service agent
I called fido customer service around noon (Nov 14, 2023) to try to cancel one of my line. The customer service lady name "Poonam" told me that I can do that thru my Fido app and insist to guide me through the process. I told her I'm with Fido more t...
I had to explain how a fido bill works to the billing department...
Where are customers' bill payments going? Towards Fido employing a bunch of CSRs who have no idea what they're doing, will put you on hold while they find out about how to do their job, and then will respond, "I am not able to resolve your issue. Is ...
Change new line number
I have purchased a tablet with a mobile phone number, but I did not choose the mobile phone number myself. My order is on its way. How can I change the purchased number and choose it myself?
Resolved! Finding the end of my contract date
I logged in to attempt to find the end of my contract date as i believe it has already ended. I searched for answers online and they're seemingly outdated as i can't find such links as "my device" or clicking on "my number". So simply, how do I find...
