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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Where can I pay my bill with cash?

I don't have a credit/debit card, I don't have PayPal either and I think there has to be an easier way to pay other than mailing a cheque, right?   Last time I checked, it's still legal to use cash -_-   Thanks for any help in advance,    Wally584

Wally584 by I'm a Participant Level 1
  • 937 Views
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Resolved! Device upgrade

I completely understand there are unusual delays with processing and receiving device upgrades right now. I've been waiting for a couple weeks now for an order confirmation, which is totally fine, but today I received an email stating my account has ...

Anvil-Loon by I'm a Participant Level 2
  • 473 Views
  • 3 replies
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BANGO THE CHRONIC THIRD PARTY CHARGE FRAUDSTER

Fido just billed me $98.74 for third party charge from Roblox which I never authorized.  It was a series of small charges and some larger ones through the month of May 2020.  I checked the forum and found that many of Fido's customers were scammed by...

georgianaku by I'm a Participant Level 1
  • 1907 Views
  • 6 replies
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Refer a friend. 4 months waiting

It's been 4 months and still waiting to get my refer a friend credit. I have reached out to the useless Fido team for this department. In April I reached out they stop responding after they claimed they rectified it. I emailed them nothing. I did a n...

meli1432 by I'm a Participant Level 3
  • 827 Views
  • 6 replies
  • 0 likes