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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Credit refund
I cancelled my service in December 2023, waiting for credit refund of $54.20 since. It shouldn't be this hard to get my money back which Fido over charged. Such a hassle to keep trying to get a hold of on live chat and phone call. My last conversatio...
Text's sent but not received
My phone has full bars, I've checked the APN, I've reset the cache and rebooted my phone. Nothing seems to work. I can send messages but they are not received by the recipient. I am at a loss with what to do. This occured 3 days ago and it's ongoing...
Resolved! Fees Charged
I have been going through financial hardship and i made payment arrangements.I justnoticed that on my last couple bills i have been charged $70 suspension fees.I was told i would never be charged by several reps. I spoke to Managers and customer ser...
Transfering e-sim to new phone
Currently using an e-sim with Fido and want to transfer that to my new phone that will be here in a week.. What is the best way to do it? I found this article on Fido.ca and it seems like you're able to just use the app to transfer your e-sim to your...
Why Fido is not rolling over the data every month?
Why Fido is not rolling over the data for which I have already paid with my monthly bill ? Why CRTC is not asking telecom companies to roll over data which belongs to customers as they are paying for it
