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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Fido connection worse compared to Rogers
Fido overal reception seems quite a bit worse compared to Rogers. I understand Fido towers are separate from Rogers but I would not expect Fido reception quality drops 50% of Rogers in many places I go. I use 2 SIM cards, one is running Fido one on R...
Resolved! Horrible New Phone/Chat Support system
I am truly frustrated by the new AskJack/phone support system that Fido has implemented (as of this week it appears). I have had a ticket open with Fido support regarding a roaming issue (neither here nor there for this purpose of this complaint). In...
Resolved! iPhone voicemail - no notifications
Since November 2020, I have been experiencing intermittent issues with my voicemail, namely, I am not being notified that a voicemail has been left. I am using Iphone XS max ios 14.4. I have the visual voicemail value pack add-on as well. Normally,...
Exhausted my options to Escalate contract/billing issue?
We are paying $160+tax for 2 lines when we were promised $90+tax during last Black Friday! yes, it has been 6+ months and Fido has not been able to fix the discount codes that were mentioned in the in-person sale at Fido store and mentioned in the co...
Resolved! TFA forced upon me, SMS verification not working
Two factor or multifactor verification (whatever you want to call it) was recently forced upon me. There's no way to opt-out. If choose to disable I can't access my account.Only email verification works. I tried different SMS numbers including VOIP. ...
