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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Documents required for Phone purchase
Hello Fido Community! I'm looking for some help! For a long while now, i've been trying to purcahse a new phone on Fido with the 2 year contract. I tried to purchase the IPhone XR around a month ago, but I couldn't buy it because they've asked me t...
No data connection at the shopping mall??!!!
I am using 2 lines (mobile plans). Today I went to Metrotown in Burnaby and both lines got no data. First I thought it was my phone, but my daughter's iphone didn't work either. There were lots of people since it was busy Saturday. I don't think it w...
Resolved! 10G data bonus 2023
Got a text message offering 10GB monthly data bonus at no extra cost. Is there a expiration date on the bonus? Or does it mean Fido can take the 10GB away at anytime it wants to?
Resolved! Customer service
I have tablet plan. Which I want to cancel. It's been 3 months I am paying since I can't cancel it. Fido store doesn't cancel it. Customer service very bad asking to call back. I have only tablets with them and on tablet you can't receive phone call ...
Resolved! Customer Service
After being on hold repeatly and speaking with three customer service reps I requested to speak with a supervisor and waited on hold again .I finally spoke with a supervisor and discussed my bill, an agreement was reached and I paid my a bill right u...
