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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Worst customer service ever

I tried to upgrade my phone. 1.after that one of agent tried to get new phone even their warehouse doen't have it. 2. I called again and then i asked about my new phone stats. What did they say? I have to wait for 2-3weeks. Why?? I order red color, a...

JIhoonlim by I'm a Participant Level 3
  • 2107 Views
  • 18 replies
  • 1 likes

Complaint - activation fee

Hi,I recently opened a new fido line in retail store due to back to school promo only available in store.I couldn't complete my phone purchase online so I had no choice but to go in-store and pay the $50 activation fee. Also, during sign up the rep t...

sitaifun by I'm a Participant Level 1
  • 136 Views
  • 1 replies
  • 0 likes

Roaming Charges

I recently came back from a trip to Hawai'i. I checked my bill and I was charged $6.00 for using data while roaming despite having data turned off for the duration of my trip and not sending/receiving any texts or phone calls. I looked at the detaile...

jakerjac by I'm a Participant Level 2
  • 301 Views
  • 5 replies
  • 0 likes

Credit Limit

Hi there, Can anyone advise where i would find my assigned credit limit? I followed the articles and info on the subjact but I am unable to find my credit limit. Please help.

Chrisso81 by I'm a Participant Level 1
  • 154 Views
  • 1 replies
  • 0 likes

Credit check update for an financed phone

Does anyone know how long it would take for Fido to complete a credit check on an existing customer? I have good credit score only just found out for whatever reason Fido does not have an updated record (according to the customer service). I have to ...