Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! How to make a formal complaint
I am currently only with Fido ... it's been 1h24:23, I asked multiple time to be transfered to the manager who refuses to speak to me and I asked for the ombdsman email address and she refuse to give it to me. ... How can I make a formal complaint?
Resolved! Charged for roaming outside of Canada
I was charged twice also when I turned off my data as soon as I left Canada. I have called 5th time with no answer however the last called the agent said the roaming charge start when I leave Canada, but she did not answer when I ask if in this case ...
Resolved! Fido does not have a formal complaint email address
To whom it may concern, On Sunday March 3, 2024, I entered the Fido store located at, 7 Oaks Mall, 31940 South Fraser Way Unit 18, Abbotsford, BC V2T 1V6and had one of the worst experiences of my life.When I entered, there were 2 visible customers a...
Resolved! Persistent Billing Issue - Unresolved Extra Charge Since August!
Hello fellow Fido customers,I'm reaching out to this community in sheer frustration and hope that sharing my experience might shed some light on an issue that's been plaguing me for months now.Since last August, my bill has been consistently higher b...
WiFi Calling with custom DNS
I am running at custom DNS that blocks ads on my phone. Will it cause me to incur roaming charges when placing calls with WiFi calling?
