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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23522 Views
  • 0 replies
  • 8 likes

Resolved! HELP, I HAVE LOST MY SIM CARD!

I have recently come to my home country and my phone got stolen, I will be returning to Canada shortly. Is it possible to get a new SIM Card with my old Number back ? I have a lot in that number. Please help me regarding this!

Razeen17 by I'm a participant level 1
  • 589 Views
  • 3 replies
  • 0 likes

Resolved! Fido Refer a friend program

My friend referred me to Fido.  I followed all of the instructions and signed up with Fido.  It has been 3 months but both of us have not received the free month referral reward.  I contacted the live agent today, and was told a few different reasons...

Akram27 by I'm a participant level 1
  • 401 Views
  • 1 replies
  • 0 likes

WiFi calling and Xplorenet satellite

-iPhone 13, uptodate ios-wifi calling turned on-xlpornet satellite internet Attempt a WiFi call, it fails immediately with 'No network connection' .. but can surf, read emails, watch Netflix's, so internet appears okTry again and again, finally it go...

Excellent Customer Service - Thank you

Because my English communication is not enough, I called Fido Chinese customer service team to discuss my cell phone plan and device etc matter. Fido Chinese customer service team Michael. He gave me a warm and detailed introduction and explained the...

I6power by I'm a participant level 2
  • 4832 Views
  • 2 replies
  • 4 likes

Payment Help

Hey all,I got the fido sim back in september and the bill they charged me was 114 CAD.  I paid something like 80.63 CAD because it was showing only that amount in my fido app at that time. But now I got the mail that I have to pay 128 CAD while my ap...

singharnab by I'm a participant level 1
  • 158 Views
  • 1 replies
  • 0 likes