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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Is There a Way to Find a Cheaper Plan Online?
I came to Canada as a exchange student. So for the conveniences I got a phone number at the local area, which happens to be Fido. While I do appreciate the deal I was offered with bonus data, I find that I do not need all 10+10gbs of data at all. In ...
Resolved! my bills goes up and why?
my bills goes up without my approval and i want my old plans back for my two account in fido. I just notice on my bills goes up to $133, because both my account they increase the bills up. Before it was $72 /monthly. I don't know why and there was n...
Resolved! Re: Chat agent signed me up for services without permission/consent on Black Friday 11/25/2023
Hi there, I spoke with an online chat agent briefly on 11/25/2023 in regard to the current Black Friday deal. I provided information like my name, email, address, etc. in the pre-chat survey and made it as far as submitting information for the pre-au...
Resolved! Customer support Wait time is terrible.
Can someone answer the call. 1 hour waiting for some real person to answer. neither an option to call back is there.
Bill goes up after conversation with retention team
I had a chat with a Fido agent before my promotion ($15 discount) ended, and the agent told me that I would be able to keep my promotion as long as I stay with Fido. I have the chat transcript. Now this month I see that my bill has gone up, and when ...
