Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! *3337 & *228 dial 611 - has never worked. Help?
Im a new customer and have been told repeatedly tha either *28 or *3337 dialled out will give me my phone usage or data. But its never worked -instead I just get the same voice prompts as dialling 611. Can someone tell me what you are supposted to ...
611 vs *611
Is calling 611 and *611 the same from my FIDO Sim? I tried both and both of them are directing to the same recorded messages.Just curious as I dialled 611 and it reached their customer centre whereas in their website it's written *611 to be dialled.
Resolved! Temporary Suspension
Hello. If someone temporarily suspends their account, what response do callers or texters receive when they try to contact that number? For example, do callers still get the person's voicemail, or do they hear another message notifying them that the ...
Home internet cancelled and fido FAILED to mail out my refund
Cancelled my internet with fido last week of April via phone, customer service lady was pleasent and helpful. Everything seemed to go well until I called today, June 10th, trying to check on the status of the refund since I waited over 6 weeks and th...
Resolved! Mobile communication fido
Hello, I want to cancel your cell phone service since I have left Canada and I don't use your service.
