Get Started
Get the most out of your community experience
OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Really pissed off at the service
I had called in October 2023 to get my account cancelled. Fido did not process the request and kept charging until January 2024. Then I called in January 2024, they said they cannot see any request for cancelling the account. After a few couple of ho...
HOLD TIMES ARE RIDICULOUS!!!!!
I've been on hold for over an hour and a half - this is insane! Who is running this company and why do they think this is at all acceptable? Horrible, Horrible Company!!
Unjustified Balance on Account
Hi Fido representative,I am reaching out to address the matter of the outstanding balance on my account and to work towards a resolution. Below, I have outlined key points that I believe are crucial for our discussion:Acquired Fido SIM on August 18, ...
unable to reach customer service for billing questions
I was not able to reach customer service representative from billing department. please help here. I have received unexpected billing charges and want to clear up on the same. Thanks.
Phone cut off and victim of scam
So I got scam by someone acting as fido I payed a $500.00 bill now my phone got cut off by fido I got no notice from fido that my phone is being turn off, no apology for being scammed, I been a customer for 4 years and thats how I get treated.
