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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24023 Views
  • 0 replies
  • 8 likes

Misleading information

i Have Been with Fido for over 11 years and experienced something very very unprofessional. What had happened was after my contract had ended i called back to upgrade my plan and was given amazing options after discussing plans with my spouse I decid...

$2.50 Plan price increase

Dear Team, I tried to reach customer care. I see an increase of $2.50 in my monthly bill from July.  I was informed that this line was added in the bill at the end. There was notification via email and on the app.  The line read "YOUR MOBILE PLAN RAT...

shishir2 by I'm a participant level 3
  • 4641 Views
  • 2 replies
  • 0 likes

Bill over charged

This is a  rip off I mean I have paid for the $34/month package and I added $20 extra... either I get a refund or a proper balance or Fido 0s my balance as I am an international student and I have no way of paying this surplus charges ... pls rectify...

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JR29 by I'm a participant level 3
  • 536 Views
  • 1 replies
  • 0 likes

1000 international minutes - Addon Missing

I was given an offer to change my plan in the app. I did that. However unfortunately, the 1000 international minutes Addon that I had was now removed. I tried to opt for it but its not showing up in the list of available add-ons.  Did Fido remove tha...

balaji4799 by I'm a participant level 2
  • 511 Views
  • 1 replies
  • 0 likes