Get Started
Get the most out of your community experience
OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Previous Fido agent giving the incorrect information.
Fido agents has been giving me the run around. I had 2 lines that were on special promos 52-20 = $34 per line. My promotion was ending in March of 2024. I contacted the agent and was planning to switch to another plan. But the specialist confirmed th...
Turning off Roaming Services
I am currently outside Canada and turned on my phone to receive SMS, my data services are turned off. However i got a message from Fido "Hi, it's Fido: Welcome abroad! You've got Fido Roam so go ahead and use your plan's existing data, talk and text ...
Urgent Assistance Needed: Difficulty in Cancelling Mobile Service
Dear Koodo Customer Service,I hope this email finds you well. I am reaching out to address an urgent matter regarding the cancellation of my mobile service.I have made several attempts to contact your hotline to request the termination of my mobile s...
Resolved! Customer service
Today I spoke to customer service in regards to my billing as I was having trouble figuring out why I had to pay double for what I am paying for. As I was trying to explain what was shown on my side of the billing, the female agent I spoke to kept in...
Resolved! I got a Fido Refund text
I got a text from 16472617299It said "(10001) CARRIER-MSG ACCOUNT[My phone number] Fido refunds: 90.50$See: supportfidowireless.com"Is this a scam? Or is it really fido? I already sent it to spam, but i wanted to check to make sure i wasn't throwing ...
