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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Billing Dispute for long distant calls

Hi, I was having long distant pack which expired and I wasn't aware of it as I didn't receive any text notification. Due to this I got a $100 additional bill.If I'd known that my pack had expired I would have either not made distant calls OR I would'...

vardvish by I'm a Participant Level 2
  • 174 Views
  • 3 replies
  • 0 likes

Resolved! Voicemail Text Notification

This is something that I've always been puzzled about. Been with Fido for nearly 12years now and I still find it odd that when a voicemail is left Fido sends out a text message (18) to the cell phone rather than having the cell phone activate the voi...

gcrmt by I'm a Contributor Level 2
  • 42962 Views
  • 59 replies
  • 1 likes

Dropped calls since July 8 outage

Has anyone else had issues with calls dropping randomly since the July 8 outage? It happens in various locations and sometimes cuts early in the call, other times after 10ish minutes. It even happens when I call fido customer service. I would appreci...

sharron12345 by I'm a Participant Level 1
  • 149 Views
  • 1 replies
  • 0 likes

Can't view Prepaid account balance

Hello, What happen to Fido account? When I log in the my account, I can't see transaction history and the balance anymore. I called today July 19, 2022. Agent told I can't view the account anymore. If I want to know the balance, I have to call *225. ...

Fabby_01 by I'm a Participant Level 1
  • 217 Views
  • 1 replies
  • 1 likes