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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24046 Views
  • 0 replies
  • 8 likes

Resolved! Can I avoid roaming charges if I disable or remove Fido SIM?

Will be heading to the US soon, and we plan to use 1 Fido phone with Roam-Like-Home enabled but for the other 3 Fido phones, we would like to completely avoid any roaming charges. I called Fido support and was told that if I disable the Fido SIM or e...

jin628 by I'm a participant level 2
  • 4687 Views
  • 6 replies
  • 0 likes

Resolved! Filing a complaint

Hello all,  does anyone know how to file an actual complaint? I have gone around in circles on the website and when you click to escalate or send an email to the office of the president it just brings you back to the same page and vice versa. I have ...

Sarah85 by I'm a participant level 3
  • 23367 Views
  • 31 replies
  • 13 likes

Why the recent increase in monthly base charge?

It is a sign of Fido's disregard of customers that we have to post concerns on a public forum.  Why can't Fido take some of its revenue to hire someone to deal with customers? My concern: how did my monthly rate go from $39 to $48 only a few months a...

bowal by I'm a participant level 1
  • 559 Views
  • 1 replies
  • 0 likes