Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Fido Billing Errors
It depends on the agent. I spoke with customer service on Mar 6, 2024, asking him to correct Fido's billing errors (Fido asked to pay $105.20 which should be $32.77) on the FIRST invoice for both my wife's account and my account. He was NOT intereste...
Resolved! Fido and Apple bill dispute
I got a new phone from Apple store with fido plan. Sales person walked me through the whole process and he told me that I am getting 1000 min for insteenational call. This perk was added to the deal as a discount but never actaully got added the plan...
Resolved! How can I confirm I am part of the embassador's program
Hello there,I filled up the embassador's program form and signed in a few weeks ago and I haven't heard back from the company to tell me my request was already approved. Some of my colleagues tell me that it only takes a couple of weeks and it is goi...
Apparently brand loyalty is somewhat meaningless
I have been a loyal Fido customer for approximately 20 years. I upgraded my phone and plan the other day at a price I was happy with and received confirmation emails for both. I then received an email several hours later saying my plan had been chan...
Resolved! Scam calls from Fido's number 18884813436 and Chinese hotline 8668883436
Someone had been trying to spoof calling using the same caller display as Fido number 18884813436. I realized it's a scam as soon as they asked me if I speak Chinese because it wasn't the Chinese Fido hotline. Later in the day they spoof call using...
