General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


New activation, Can't call any local numbers

I did a new connection activation today and unfortunately I cant make a outgoing calls. Fido chat support troubleshooting tried and many other online support options tried but looks like need some technical support but nobody is available on chat sup...

scorpio26 by I'm a Participant Level 1
  • 1 replies

Unable to send messages

I recently ported from rogers to fido and after that Iam unable to send messages to any contacts.I tried all troubleshooting stuff, removed sim, message center number, reset phone.Its not with the phone as i tried this sim in another phone and same t...

Aaakzak by I'm a Participant Level 2
  • 2 replies

Prepaid Balance Inquiry - Porting to new provider

What happens when you have a prepaid account with a balance, and transfer the number to a new provider?  Can the balance be credit back to the customer to a credit card, or redeem for accessories at a fido store prior to leaving? Or is it lost and is...

delivery address update

hey there, If I updated my delivery address online will it be updated at the delivery company directly? The address was not complete before, which made the delivery worker delay my package which is supposed to arrive today.

AwadNal by I'm a Participant Level 1
  • 1 replies