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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23950 Views
  • 0 replies
  • 8 likes

Update address

I've been trying to update my address since 5 years ago through my profile into my account, asking more than 6 times trough the customer service by phone but none if these attempts have manage to be able to have my adress up to day with the correct u...

Jessi14gomez by I'm a participant level 1
  • 976 Views
  • 1 replies
  • 0 likes

Need help

 i upgrade my phone and data plan last month and the phone has promotion discounts, and now my question is. I upgrade my data plan into bigger gb plan does my phone plan promotions discounts disappear?

melvin026 by I'm a participant level 1
  • 938 Views
  • 1 replies
  • 0 likes

Samsung S10 Phone in Bootloop

Hi, I cannot complete a repair request because I cannot get into to Fido diagnostic screen.  The phone is in a bootloop, and I have read online that it seems to be the motherboard that is not working. I am wondering if there is a way to contact Fido ...

Ironringed by I'm a participant level 2
  • 975 Views
  • 2 replies
  • 0 likes

Phone deals

I was with fido from 5 6 months, on boxing day i got a good deal with tellus on new phones and i switched to tellus. I got a call from fido  on 30th dec. with another good deal and i decided to switch back to fido with new deals which was for s20 ult...