Samsung S10 Phone in Bootloop

Samsung S10 Phone in Bootloop

Samsung S10 Phone in Bootloop

Ironringed
I'm a Participant Level 2

Samsung S10 Phone in Bootloop

Hi, I cannot complete a repair request because I cannot get into to Fido diagnostic screen.  The phone is in a bootloop, and I have read online that it seems to be the motherboard that is not working.

 

I am wondering if there is a way to contact Fido to discuss my options.  I have been without a phone for almost a week, so any urgent help would be greatly appreciated.

 

Thanks,

 

Jag

2 REPLIES 2
Ironringed
I'm a Participant Level 2

Hi, I was able to contact Fido, who let me know to contact Samsung.  The phone is not under the Fido warranty, but it is still under the Samsung warranty.  Thanks for your reply.

FidoSaira
Moderator

Hey @Ironringed

 

Sorry to learn your experiencing trouble with your phone. It's certainly not a pleasant experience to not have a working phone.

 

Is your device still under the 1 year warranty?

 

You can reach out to us through these channels and we'd be happy to look into your options together.

 

-FidoSaira