Hi, I cannot complete a repair request because I cannot get into to Fido diagnostic screen. The phone is in a bootloop, and I have read online that it seems to be the motherboard that is not working.
I am wondering if there is a way to contact Fido to discuss my options. I have been without a phone for almost a week, so any urgent help would be greatly appreciated.
Sorry to learn your experiencing trouble with your phone. It's certainly not a pleasant experience to not have a working phone.
Is your device still under the 1 year warranty?
You can reach out to us through these channels and we'd be happy to look into your options together.