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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23947 Views
  • 0 replies
  • 8 likes

Offers not applied in the system as advertised

I opened two phone accounts on Black Friday last year and was promised a discount of $15 per plan for 24 months. Well, I received my first bill today and was shocked to see only a discount of $5-6 applied for the last two months. Spoke with customer ...

systemx by I'm a participant level 2
  • 2234 Views
  • 5 replies
  • 0 likes

Resolved! Trackers

So I am a bit of a tech nerd who's unfortunately been the victim of auto theft. I also spend a fair bit of time on Wish.com and their products are usually described and explained enough to me to make an informed decision. That being said I ordered on...

Cae89 by I'm a participant level 2
  • 1769 Views
  • 1 replies
  • 0 likes

delivery reports

I switched from Telus to Fido.  When I was on Telus I would get delivery reports to whom ever I send a text to. Does not matter which network.  Now under Fido I only get delivery reports back from people on Rogers or Fido network.  How can I get deli...

dhill by I'm a participant level 1
  • 806 Views
  • 1 replies
  • 0 likes

Resolved! where did live chat go?

i don't have live chat anywhere when i am logged into my account. i have gone through every single page and it is simply not there. it used to be there before the recent re-design.      

robertb by I'm a contributor level 2
  • 3983 Views
  • 4 replies
  • 0 likes

My bill

Hi. Unfortunately because of the other interesting offer, I had to quit fido at December 18th but by mistake, my wife, as usual paid the bill of after 18th. I want to return the price that paid. Thanks 

Arashoo by I'm a participant level 2
  • 1548 Views
  • 3 replies
  • 0 likes