where did live chat go?

where did live chat go?

where did live chat go?

SOLVED
I'm a Contributor Level 2

where did live chat go?

i don't have live chat anywhere when i am logged into my account. i have gone through every single page and it is simply not there. it used to be there before the recent re-design.

 

 

 

Accepted Solution

Re: where did live chat go?

Solved by Community Manager

Hey robertb!

 

You can find it in the Contact Us section. Then, select Mobile, Internet or Signing up with Fido!

View solution in context
4 REPLIES 4
I'm a Participant Level 1

You Live Chat sucks!  It was great before until you changed it to ASK JACK.  I tried so many times and all it says is "We’re really sorry we can’t assist you, something went wrong. Let’s go get you a Live Chat agent", but it does not say anything else.  What happens next?  I waited and waited but nothing happens...  Grrrrrr!!

Hey @jpalma!

 

It should be up and running now, can you try again?

 

AskJack will ask you a few questions to start, if you need to speak with an agent just type in "chat with a rep" and the conversation will be passed off to a representative.

 

I hope that info helps! 



I'm a Contributor Level 2

thanks. got it!

it is much more difficult to find things since the site re-design. form over function for sure. <sigh>

Community Manager

Hey robertb!

 

You can find it in the Contact Us section. Then, select Mobile, Internet or Signing up with Fido!