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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! A deal and that was retracted in a Deceiving way
Hello there,I am writing to you about a recent and very disappointing experience with Fido and its customer support. The issue started yesterday when I received a notice about a change to my account that I didn't gave a consent to. On Dec. 10, 2020, ...
Help me stop getting $8 daily charges for roaming
Hi, can someone help me?I have tried to find a phone # to contact fido support when my trip began but it seems to be impossible. I am on an extended trip in the USA helping care for an ill family member. For ONLY the first few days of my trip I used ...
Black Friday promotion false advertising?
I also signed a Black Friday promotion plan on Nov 27 2020, with a FREE tablet plan offered to me!similar to the gentleman of the captured img below *Activation fee for all 3 lines waived*main line $45 with $10credit (1+3GB) *add on line $45 with $10...
Terrible Customer Service
I've had an ongoing issue dating back to Nov 27th - spoken with a multitude of reps and the only thing anyone has done is "document my account." Issues: - two mobile lines activated via live chat- one line was activated under an incorrect plan, the ...
Fido customer complaints
I have been a Fido customer for the better part of 10 years now. I decided to upgrade my phone on January 3 and spoke to a Fido agent to get that done. Upon completing the process I clarified that my address was changed, so they adjusted it for me. N...
