General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 23940 Views
  • 0 replies
  • 8 likes

Resolved! So disappointing with Fido-Long term customer

As the long long term customer, I was offered by Fido with the $45 monthly plan plus $10 discount month ago.  After almost one month when I receive my bill yesterday,  i found Fido did not give me $10 discount,  I spent over 2 hours TODAY on the phon...

Resolved! Pre-authorized payment

Hi all, How can i stop pre-authorized auto payment? I want to remove it from my credit card. Thanks in advance to everyone.

mahmudovey by I'm a participant level 3
  • 4817 Views
  • 3 replies
  • 0 likes

About to Leave Fido

I am so disappointed in my experience with the regular employees of FIDO and their 'supervisors'.   Last year I left fido for Shaw due to the deal they have and the amount of data you get.   I asked about this deal and I was told numberous times they...

islandlife by I'm a participant level 1
  • 1825 Views
  • 1 replies
  • 0 likes

Add BYOP line to my account online

I want to add a BYOP line to my current account, but even if I click on "Already Have a Device" on the Fido website all I get is a list of new phones, with apparently no way forward. Am I doing something wrong or is the website broken.

rsd-17 by I'm a participant level 1
  • 808 Views
  • 1 replies
  • 0 likes

Caller 8442776920 STOP!!!!!

I have been getting calls from 844 277 6920 almost every morning, very early morning.  I was rudely awakened by the phone, even i set "do not disturb mode" in my phone.When I pick up, the call ends. I googled and surprisingly found this nuisance numb...

Jing109 by I'm a participant level 1
  • 694 Views
  • 1 replies
  • 0 likes