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Live chat queue about pathetic and waste of time

I'm a participant level 1
I'm a participant level 1

I was in the queue for live a chat agent for about 55mins. After i got my turn, the agent then asked me to fill out a form for verification. I filled the form but the agent took about 20 mins to verify and in then end told me there is issue going on with the form and that i have to close this chat window and join the queue again for a seperate chat with a different agent 


I just want to say thank you for this pathetic customer service and wasting my time. I will be cancelling my service and contract with fido


Former Moderator
Former Moderator

Hey @07altafm2

Welcome to the Community! 


I am sorry to see that you've had this kind of experience. We're always working towards offering the best service possible for our customers, and this definitely does not sound like it reflected the kind of experience we aim to offer. 


If you still need help with your service, please reach out so we can take another look into your account with you. We would hate to see you leave! 


We can also send you a PM from here if you would prefer. Let us know!