General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24110 Views
  • 0 replies
  • 8 likes

Number portability issue

Hi there,I am planning to port out my two numbers but apparently, only one of them can be ported out. Is it an issue of a carrier I am planning to transfer my numbers to or is it Fido?For the record: both phone numbers are on the contract which ends ...

chemistua by I'm a contributor level 1
  • 1905 Views
  • 5 replies
  • 0 likes

Contact office of the president

How do I get in contact with the office of president? I have been receiving the worst customer support over the past week.nice had to reach out to Fido 5 times now in the past week to resolve my issue. Hours of my time have used up to try and solve t...

Melb12 by I'm a participant level 2
  • 15121 Views
  • 27 replies
  • 4 likes

Travelling inside of Canada

Hello, from what I've read, if Im travelling within Canada province to province, I can use my services as regular ie calls, data... Can someone confirm this? I don't know if I missed some small text on one of the pages.... thanks!

arianag by I'm a participant level 1
  • 1180 Views
  • 2 replies
  • 0 likes