Get Started
Get the most out of your community experience
OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Messages from +4735
I got 10 messages from 4735 even though I replied STOP, this kept sending me 4 more times. It was seriously annoying so I blocked that number. Is this scam?(These are what I got from 12:11 pm to 1:10 pm 2020/09/10(blocked this number around 1:30pm))
RUDE AND ARROGANT STAFF MEMBER
On April 10 @2:30 pm I stopped by the Fido kiosk in the Royal Centre Mall of New Westminster, B.C. to ask a very simple question. A young Asian lady with short hair was the only one working at the kiosk and spoke to me as if I was an **bleep** with...
Resolved! Delays for Final Balance Refund
I recently cancelled my Fido mobile phone plan and changed to another company. On March 25th, I received a bill from Fido, and my bill total changed to -$42.10. The customer service said that I will receive a cheque in two weeks. However, I haven’t r...
Privacy breach or phishing scam?
K I'm almost certain that I am receiving text messages for someone else's account. I called customer service and they said it was a phishing scam. The links in the text messages have the https and the other persons full account number....
Changing ownership
My husband bought me a Fido phone for Christmas in 2012. I have paid for the phone all along but it's in his name. Recently we have separated and I wanted the phone in my name now. We have done everything asked of us to change this. But they do not a...
