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How to file a formal complaint?

I'm a participant level 1
I'm a participant level 1

How do I file a formal complaint against the customer support at Fido? The customer service is absolutely horrid and incompetent. They don't care to actually address my problem, just want to get me off the line. 


I'm a participant level 1
I'm a participant level 1

Worst company to deal with ever! 3 days of calls, hours wasted with 6 different agents, manager never called back (was told it would take up to 3 days for this???? WTF) and problem still not resolved. Just want this resolved so I can get as far away from this company as possible!!

Hello @iceburg 

I'm sorry to learn about your experience. Your experience with us is a top priority and your feedback always helps us improve our service.


You definitely should have received a call back by now. To make sure this gets resolved as soon as possible, please contact us. You can find all the ways to reach us here.




Hello @KPKPKP,


Welcome to the community!

What seems to be going on? You can submit a complaint here: if you need help.

You can also reach out by these methods and we'll be happy to assist you.