September 2018
Help! It keeps saying they hit a snag every time I try to log in the My Account app with my email. I also tried linking my Facebook to my account but it did not work! Says they hit a snag, come back later again. I really want to view my bill when it's gonna be the first time I receive one in a few days.
March 2021
I'm getting the same issue, can't access the app. when i try to log in it says "sorry we've hit a snag. Please check back later." the main reason i chose fido over vigin (i used to be with) is for the fidobytes since I don't have wifi. if this won't work then i just wasted 45$ set up fee to switch over. is there a workaround or something i can use?
March 2021
Hey @rift2012 !
Welcome to the Community.
I'm sorry to learn that you're having difficulty using the My Account app.
Here are a few things you can try out :
1. Uninstall and reinstall the app
2. Make sure you're logging in using the correct username (you can contact us to confirm this info, if you're unsure) and that you're not using Wi-Fi.
3. Verify that you're on the latest version of iOS or Android software available for your device.
If all fails, don't hesitate to reach out to us so we can look into this together!
April 2023
I checked and tried all these but still I cant use the app. I even contacted your agents but they also replied that they can't help with the app.
May 2023
Hey there @Ravinath
Welcome to the Community
To better assist you, can you please confirm a few more details:
Let us know!
February 2021
I am having the same problem from January 29-2021, please help
February 2022
Hi,
Try clearing the cache and data in Fido app settings. It worked for me.
February 2021
Hey @Mati1,
Welcome to the community!
I'm sorry that you've been experiencing issues with the app.
Is the app on your device up to date with the most recent update?
If so, can you try to delete it from your phone and reinstall it?
Let us know how it goes!
September 2018
Hey @Xphorize,
Welcome to the Community!
We'll need to ask you a few questions to better help you
1. What is the version of the MyAccount app you have installed on your device?
2. Did you tried to login with the Wi-Fi off and the cellular data on?
3. What model of phone are you currently using?
December 2019
This issue is back again, on my android device.
"Something went wrong
Sorry, we've hit a snag. Please check back later"
If turn off wifi, I can log into the mobile app.
December 2019
Hey @bfdy Fido is aware of the issue and is currently looking into it.