Voice mail 1-587-737-0210

[DL79]

I received a call from an unknown number which I don't pickup; expecting it to go to voicemail.

The number above showed up on my screen.  I tried to access my voicemail the usual way and at pressing "1" , this "RCI_F" comes up.

Is this legit?  Have my phone been hacked or something?

Pls advise.

DL79

[DXS]

I am seeing this now too. Under "Call Settings" in my phone's phone app, my service provider is listed as "RCI_F" and my voicemail shows as "1-587-737-0210".

My service provider is Fido, to the best of my knowledge. Is this a glitch in the Fido system or are phones/SIM cards getting hacked somehow?

[FidoSaad]

Hey @DXS, @DL79

Please note that your voicemail number should be +1 416 821-6549. However, if you have the Visual voicemail Value Pack add-on for iPhone, your voicemail number should be +1 647 839-6178. You can find more info here.

Can you please confirm in your phone's settings that this is your voicemail number?

Let us know!

[DL79]

So what does this mean? My voicemail is linked to an unknown number ? How do I fix this? 

[Rubytnt]

Hello,

I am having the same issue with my phone. My service provider is now showing as RCI_F instead of Fido. And my voicemail phone number is no longer 647 but was somehow changed to 587-737-0210. Please advise how to fix this issue.

[Sha4]

My device also shows rci_f when I checked my voicemail section.  Carrier : rci_f . And my device is samsung it happened when recently I got notifications to upgrade my samsung device 

I am worried as u mentioned you haven't noticed it. 

[FidoClaudia]

Hey everyone, 

Thanks for bringing this to our attention. To further look into it, we'll need some more info. 

1. Are you able to change the voicemail retrieval number manually to the correct one:

• Regular Voicemail: +1 416 821-6549 or  +1 647-839-9169
• Visual Voicemail (iPhone): +1 647 839-6178 or  +1 647-839-9169

2. What happens when you manually dial the retrieval number to retrieve your messages?

3. Can you confirm your device models and OS? 

Keep us posted! 

[DXS]

I was able to change the number that my phone uses to reach voicemail inbox from the:

Phone App->Settings (three dots at top right)->Voicemail settings->Voicemail Number

I changed it from 1-587-737-0210 to one of the numbers that was provided above.

My service provider still shows as "RCI_F", however. There is no option to change that in the device settings.

[fido6053]

I got the same problem.

I changed a phone number to a proper number, but I couldn't change service provider name - it's still RCI-F.

I called to phone technical support, and the lady with sleeping voice sad that as long as I can call to voice mail, there is nothing else she can do.

I called again, and I was transfered to anothre technical support guy. He was not aware about such issue, but he did reset on his end, and he asked to do network reset on my phone, and it didn't help.

[FidoSaad]

Thanks for the updates @DXS, @fido6053,

In order to investigate this matter we would need to gather more info and details.

Can you please confirm the brand and model of the devices you're currently using? The OS version would be greatly appreciated as well.

On our end, as long as you're able to access the voicemail (VM) and retrieve your messages, there would be nothing wrong with the service.

As a side note, have you tried contacting the manufacturer as well for more info? Some of you mentioned that this started happening after a recent OS update, the carrier name of Fido could has been switched to RCI_F on your device perhaps? Since Fido is part of Rogers, RCI could stand for Rogers Communications Inc.

Let us know so we can follow up