Hey @Cappuccino1 !
I totally understand it can be irritating to receive calls or messages from fraudulent numbers.
I would recommend checking out our tips to protect yourself against spam calls.
That said, if you're not receiving the call but getting a voicemail, it is most likely because it comes from a phone number that you already blocked!
Blocking a number will prevent it from calling, but the call will go straight to voicemail.
Is that possible?
Hey @Cappuccino1,
I completely understand that receiving those types of calls is not pleasant at all and can be a great irritant and I assure you that we take this very seriously.
Unfortunately, there isn’t anything we can do to stop these companies from contacting you because there are no laws stopping them from doing so. However, we do everything we can to lower their chances of getting in touch with you.
We use sophisticated anti-spam software in our network to protect you from spammers. The software has advanced threat detection algorithms to constantly hunt for and identify suspicious activity. We also have a dedicated team that monitors and detect for mobile messaging threats and creates configurations to block current/new issues in real-time.
We try our best to stop these kinds of activities, however, as much as we try, we can't stop them all!
Avoid picking up those calls as much as possible and make sure to block the unwanted calls by blocking the caller's number.
I also recommend reporting the incident to the Canadian Anti-Fraud Centre:
- Online: http://www.antifraudcentre-centreantifraude.ca/reportincident-signalerincident/index-eng.htm
- By phone: 1-888-495-8501
Their site provides a large amount of information on known scams.
With that said, as you mentioned, there is no way to avoid having voicemails left on your voicemail as even if the number is blocked, it will go straight to voicemail.
I hope that helps! 😊
