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Understand the base plan

I'm a Participant Level 1
I'm a Participant Level 1

Hi, I got a plan for $55/month ,  i paid $55+ $35 for some service charges and i was told your base plan will be $45/month due to some offer on the day i got the plan. i have received my second, service charges is returned as promised , but base plan remains $55 and i m billed for next cycle for $55 + charges? 

Could you explain



Senior MVP Senior MVP
Senior MVP

Hello Pooja_1,


  Welcome to the community!


  Since your query involves the specifics of your plan, you will need to contact customer service so they can access your account to view the details. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they'll also be able to access your account.


Hope this helps 😀