Hey @Ingybaby51, welcome to the community, Alex here.
From what you described, we might need to reset your voicemail. That said, please note that this is a community-driven forum, it's not intended as a venue for customer services so we don't have access to your account here.
Make sure to get in touch with our customer service and one of our reps will be happy to help you with this. You can contact us through any of the channels here.
