Tablet data only plan does not come with Free Incoming Text message?
today I talked with CSR on phone for bill issue and he told me that data only plan not come with Free incoming text message.
fido charging me extra for my data only plan . i have 1 line but on bill fido charging me for 3 line for aug bill and 2 time for jun bill
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As far as I am aware, there should generally be no charge for incoming text messages -- even for the data-only plans. There is no way to prevent people from sending text messages to your device so it's not really fair to get charged for receiving them.
I said generally because if you subscribed to a text message service, there would be a charge for receiving those messages. The charge would not be for receiving the messages per se, but rather for the service itself.
What charges are you seeing on your bill?
Bhupi wrote:...i have 1 line but on bill fido charging me for 3 line for aug bill and 2 time for jun bill...
Also, could you please clarify what you mean by that statement?
Hope this helps
Thank you for info. i dont know why CSR on phone said me that i can not get text message with Data only plan., i talked wit phone support and chat both said no its not come with text message it is only for data. I am unable to get text message on my data only line.
about additional charge: when i chage my data only line phone number fido charge me full month bill for old number and new number. that issue was address via fido chat and they will give me credit back.
I'm glad you were able to get your additional charges sorted out.
...i talked wit phone support and chat both said no its not come with text message it is only for data. I am unable to get text message on my data only line...
The data-only plans do not include any call minutes or SMS/MMS. However, since the SIM has a phone number associated with it, they are capable of making/receiving calls and sending/receiving text messages.
The rates are $1 per minute for calls and Long Distance (LD) at 45¢ per minute within Canada (see here).
Sending SMS costs 25¢ per message sent from Canada to a Canadian wireless number or 45¢ per message sent from Canada to a US or international wireless carrier (see here). You will not incur any extra charges when you receive text messages.
Sending MMS to a Canadian wireless customer costs 50¢, while to a US or International wireless customer cost 75¢ (see here). Again, you will not incur any extra charges when receiving MMS while in Canada. Note however, roaming data charges would apply when outside of Canada.
What text message(s) are you unable to receive? Are they verification text messages or messages from other phones/devices? Have you tried to send yourself a message from a different device? Have you tried to send a message from the device? I understand there is an additional charge for sending SMS/MMS from the device, but it may help troubleshoot your issue.
Since you recently changed phone numbers, have you verified the phone number on your device? You should be able to do so under the device's Status.
Have you verified there are no blocks placed on your account?
Hope this helps
What device are you using? Have you tried the SIM in a different phone/device? Are you having the same issue everywhere? Are you able to use data at your location? To what network is your device connected (LTE, UMTS, GSM)? If it's connected to LTE, have you tried to disable LTE?
If you're using a phone, are you using its messaging app or a different one?
Do you also have another phone with Fido? If you do, are you able to make/receive calls and/or send/receive SMS/MMS with that phone at your location?
Hope this helps
Hey @Bhupi ,
Did you request to have outgoing and incoming calls blocked? If this feature is activated it prevents you from receiving or sending text messages.
Let me know!
How do request incoming/outgoing call blocking? Is there a fee?
Android phones have a call barring feature but the password/pin doesn't seem to available from Fido. Can this be requested? How?