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How to Cancel my current plan

I'm a participant level 1
I'm a participant level 1

I've already left Canada on April 21st, in this case I'm pretty sure I called the hotline and there was a guy help me to cancel my current phone plan( but still keep the phone number). When I got the email of my bill of June, I don't know why it's still a $70 bill... I will appreciate it if Fido could help me to fix this problem for me! Thank you so much!



Senior MVP Senior MVP
Senior MVP

Hello Chiy98,


  Welcome to the community!


  Unfortunately, there isn't a way to cancel a plan and keep your phone number at the same time. Once you cancel a plan, you will lose your phone number (unless the number is ported elsewhere before cancellation). Fido does offer a temporary suspension, however, certain stipulations would apply. You should note that there is a monthly fee for the temporary suspension.


  Since your issue is in regards to your billing, you would need to contact customer service so they can access your account. I understand you are alreay outside of Canada. They do have phone numbers you can call from abroad. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they'll also be able to access your account.


Hope this helps 😀