Hey @Taoufik_Idrissi,
Welcome to our Community!
To start, we thank you for your loyalty, we really appreciate you being a customer with us for so many years.
We know that having a higher than usual invoice is never pleasant. We understand the importance of our customers being able to keep track of usage to be able to avoid any overage fees and we offer multiple ways to verify your usage in real time at all times:
- My Account the App
- My Account on fido.ca
- by dialing *3337 from your Fido phone
I understand where you're coming from, however data doesn't roll over, therefore it's important to have a monthly plan that fits your usage needs just right. If you feel your current plan no longer fits your needs, either because you are using too little or too much data, you can log into your online account to see the plan offers available specifically for your line and chose one that would best fit your usage. Keep in mind you can also use the 5 hours of extra data from your plan if ever you're short on data.
Also, in an effort to avoid data overages, our newest plans come with Data Overage Protection which will pause your data once you’ve reached your limit. From there, you can choose to add a data option if you'd like to continue using data and un-pause it. If you have an older plan that doesn't come with this option, we can always look into changing the plan.
As for our loyalty offers, they change quite often but by logging into your online account you can always know if there's an exclusive promotion available for you.
Finally, if you find your plan to be unclear, please don't hesitate to contact us to go over it with you.
Hello Taoufik_Idrissi,
Welcome to the community!
You are the only one who can decide what's the best value for yourself. However, when comparing other plans and/or offers, you should ensure you're comparing similar offerings. All of the different mobile providers offer different services/plans etc. Some provider plans only offer 3G speeds. Some plans only include local or regional minutes...
You mentioned Vidéotron. Are you aware they are a Regional provider? They do offer Nationwide coverage on their partner networks and extended coverage; however, usage may be limited outside of their home network. With regards to their Bonus data, bonus sounds great, but is it really a reward for customers or are you actually paying for it? Comparing their plans with comparable data allotments, they appear to cost more than Fido's Québec plans!
You also mentioned that you're interested in upgrading to a new phone. You should note that the different providers may have different financing options. Some providers even have leasing options where it's required the device be returned at the end of the contract. While Fido recently switched to a financed payment model for their device purchases, it appears as though Vidéotron is offering subsidised plans. A quick run through some numbers comparing Vidéotron's offers with Fido's Québec offers, value seems to favour Fido.
As mentioned above, the different providers offer different services/plans and even gestures. FidoClaudia mentioned some of Fido's gestures. They also often have different promotions.
I'm not trying to sway your decision towards or away from any particular provider. My only intent is for people to make informed decisions. When making comparisons, you should ensure you're comparing similar options and/or offers. As I already mentioned, you're the only one who can decide the best value for yourself.
Hope this helps 😀
Cheers
