Customer Service

[Jimmack88]

After being on hold repeatly and speaking with three customer service reps I requested to speak with a supervisor and waited on hold again .I finally spoke with a supervisor and discussed my bill, an agreement was reached and I paid my a bill right up until January 17 th. I requested and received a bill from Fido showing I had a zero balance and was paid up to Jan.17th . Yesterday I received a Bill from Fido saying I now owe $66 . My first call lasted 1 hour and 10 minutes ,now 5 days later I have to start this all over again . Jim

[Original_Lucy]

Hi @Jimmack88 , sorry to hear that your billing wasn't resolved. I suggest that you contact fidosolutions on Twitter by direct message and request their assistance. No waiting on the phone for an hour and you can reply on Twitter when they respond. I love that method of contacting any customer service for assistance. Take care 

[Jimmack88]

After being on the phone and speaking with three customer service reps and a supervisor on a call that lasted 1 hour and 10 minutes you are suggesting I start the whole discussion again. !!!! Let me make a suggestion ,Fido has all my information and copies of the correspondance sent to me . Why don't you do your due diligence and start an investigation into what is going on and then contact me . Jim

[Cawtau · Accepted solution]

Hello Jimmack88,

  Welcome to the community!

  Sorry to hear of your situation. However, Original_Lucy did not suggest you call customer service again. She suggested you try the other methods of contacting them.

  I understand you have already contacted customer service. You should also note this forum is community-driven and not intended as a venue for customer services. We would not have access to your account. If you would like to further discuss your situation, you would need to contact customer service . In addition, they can also be contacted via Facebook, or Twitter. Those methods can be accessed via the contact page posted above. 

Hope this helps 😀

Cheers