Hey @yriyadh! Philippe here. I hope you're doing well. 
The $50 fee is a standard charge for activations or hardware upgrades. Normally, this charge is waived when performing these actions online through our website, but it's not possible to do this with an existing tablet plan online at this time.
That said, we'll be happy to see what we can do for you if you're interested in a new tablet. You can contact us here and we'll be happy to review the situation with you.
Hello @Arvalledor and welcome to the Community.
How did you activate your plan? Did you contact the customer service or activated at one of our stores?
If so, this would be the reason why you were charged the setup fee.
Let us know.
Hello Ghad,
Welcome to the community!
Generally, only purchases made on Fido.ca by ourselves have the set-up fee waived. If the purchase was made with customer assistance (ie Live Chat, in-store, etc), the set-up fee would apply. Purchases made through third-party retailers would also be considered with customer assistance and charged the set-up fee.
That said, there may be in-store promotions available to waive those set-up fees. However, those promotions may be specific to the particular store or location. If that Best Buy was advertising there were no set-up fees, you would need to return to that Best Buy to have them sort it out. It's possible they did not enter the proper code to waive those fees. On the other hand, if there was no promotion to waive those fees, the set-up fee would typically apply.
Hope this helps 😀
Cheers
Hi @Arvalledor
The plan needs to be purchased directly on Fido.ca for the set-up fee to be waived.
Contacting customer service to do the activation or going in store automatically triggers the fee!
Thanks for confirming @Arvalledor!
That doesn't sound right. Please reach out to us on these channels and we'll be happy to look into it
