Service shut down after outage

[Van0uchie]

Why is Fido allowed to shut off my service after what happened last week! They need to realize that people can switch their service provider after their mistake of last week! Really what was their excuse again? Someone updated the wrong software? Thank God we have options and can go to a good service provider who is more reliable!

[FidoPhilippe]

Hey @Van0uchie! Philippe here. Welcome to the community.

I'll be happy to help you with your concerns and I sincerely apologise for all the trouble the service disruption caused.

Can you clarify what you mean by shut off your service please? Also, which service are you having trouble with?

Ha there been any change since your post?

Let us know.