Hello Manilay1983,
Welcome to the community!
Sorry to hear of your issue. Unfortunately, I'm not quite sure I understand what you mean. Do you have a Data, Talk & Text plan or a Talk & Text plan? ..
You should note these forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts. Since your issue appears to be related to your specific line, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.
Hope this helps 😀
Cheers
