PHONE KEEPS SHUTTING OFF

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I'm a Participant Level 2
I'm a Participant Level 2

PHONE KEEPS SHUTTING OFF

Hi My Samsung S4 keeps shutting down even when the battery is full. And when I go to charge my phone it is at 0% battery life.  Also,, when I click on Mobile Data or use certain applications my phone just shuts off and I have to end up charging my phone.  Should I take it to Samsung for techincial assistance or wait until my contract ends and get a new phone?

 

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Re: PHONE KEEPS SHUTTING OFF

Like @KAPABLE-K said, your phone does seem to have a battery problem.

 

If your phone is still covered by the manufacturer's warranty, you can bring it to a Fido store to have it sent for repair. Check out the info here.

 

Cheers! Smiley

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Re: PHONE KEEPS SHUTTING OFF

You have a battery problem try replacing your battery and it should be good.



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Re: PHONE KEEPS SHUTTING OFF

Like @KAPABLE-K said, your phone does seem to have a battery problem.

 

If your phone is still covered by the manufacturer's warranty, you can bring it to a Fido store to have it sent for repair. Check out the info here.

 

Cheers! Smiley



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I'm a Participant Level 2
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Re: PHONE KEEPS SHUTTING OFF

I am unsure if I have manufacturer's warranty.

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Re: PHONE KEEPS SHUTTING OFF

Hey @VIDAL!

 

You are covered by a 12 months manufacturer warranty from the time of purchase.

 

If you've had your phone for less than a year and it has no physical or liquid damage, you're covered!  

 

I hope this helps. Smiley 

 

 



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