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Roaming on but unable to call

DavidY1234
I'm a Participant Level 1
I'm a Participant Level 1

Hi, I am not currently in Canada and I opened my roam but every time I tried to make call or text it says I failed due to lack of payment, I paid my bills on time every month, why is this happening?

Thanks 

1 REPLY 1

Cawtau
Senior MVP Senior MVP
Senior MVP

Hello DavidY1234,

 

  Welcome to the community!

 

  Sorry to hear you're having issues with roaming. What plan do you have? You should note that some plans are not eligible for roaming (ie Basic plans).

 

  I understand you received that text message, however, had you verified that your device is compatible with the local networks? If you have a 5G device, you might consider disabling 5G. Fido does not offer 5G services and if your device is attempting to connect to that network, the local provider might not allow access to it.

 

  You might consider contacting customer service to see if there are any roaming blocks on your line. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

 

Hope this helps 😀

 

Cheers