General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Long distance call - landline

Hi. What should I dial to make a call to the Phillipines? I need to call a landline number and I cannot seem to figure out what to do. Can somebody help? Thank you this is the number(08) 8237-427

Hazelmae by I'm a participant level 2
  • 3 replies

Victim of fraud!!

After reading all the comments under Victim of fraud, I would like to post my story here in September 2021. I received a New Fido account confirmation email from fido that I opened a second line under my account with a iPhone 11 pro device. THAT WAS ...

707347 by I'm a participant level 2
  • 1 replies

Resolved! Unable to Add a New Line

Hi, I have an existing home internet plan with Fido and I'm trying to add a new mobile phone plan onto the account. Everytime I click on "Add New Line" in the account page I get the following prompted on my screen:  "System errorSomething went wrong ...



I don't trust that Fido give any rewards to its clients, I have been with Fido for the last 6 years, and I am getting is annoying email offers or notification from Fido saying that I can be the winner. And I have never heard from anyone who has won t...