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Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23726 Views
  • 0 replies
  • 8 likes

Resolved! I need a SIM card with a PIN

Hello. I want to order a new SIM card because mine lacks a PIN. Do all new SIM cards come with a PIN or I need to make some kind of special demand? How does this work? Thanks 

jenia by I'm a participant level 1
  • 1654 Views
  • 1 replies
  • 0 likes

Customer service ABOVE AND BEYOND.

Hi, I went to Fido Store at Eaton Centre on January 27th to get a new SIM card and Screen protector.  Danny,  your customer specialist in the store,  was extremely helpful, very knowledgeable,  patience, helpful advice, friendly and positive attitude...

DSQ2 by I'm a participant level 2
  • 671 Views
  • 1 replies
  • 4 likes

Resolved! No callback

Noticed a collection on my credit bureau account in September 2021, called the collection agency to be told that it was a Fido account, i dont own the account, have talked to collection agency that has verified that the dob and address are mismatches...

anasmlk93 by I'm a contributor level 1
  • 860 Views
  • 1 replies
  • 0 likes