Reception issues

Reception issues

Reception issues

SOLVED
I'm a Participant Level 2
I'm a Participant Level 2

Reception issues

I've been struggling with network reception issues, spoke with customer care agents, but they were not able to resolve it, it's incredibly frustrating to hold on with this issue, will I ever get a resolution, if so I need a manager follow up with me.

Accepted Solution

Re: Reception issues

Solved by Senior MVP Senior MVP

Hello BYK,

 

  Welcome to the community!

 

  Sorry to hear you're having issues with your cellular reception. What phone are you using? Is it from Fido? If it isn't, have you verified that the device has compatible bands/frequencies? You can verify those bands/frequencies here.

 

  Even if your phone does have compatible bands/frequencies, the nature of cellular service is that it is dependent on being able to receive adequate signal from the cellular towers. Adequate signal would depend, in part, on your location relative to the cellular towers. You can get an idea of your area cellular towers here. Do there appear to be cellular towers in your area? In addition, you should note that the different bands/frequencies vary in their characteristics. For example, the lower frequencies (ie 700MHz) are better able to travel farther and penetrate deeper into buildings than higher frequencies (ie 2600MHz)(see graphic here). 

 

  In addition to your proximity to the cellular towers, there are also many factors can affect cellular reception (see here and here). That's why no mobile provider can guarantee service. There are just too many factors beyond their control. Are your difficulties with reception indoors? Is it better outdoors? Is the landscape relatively flat or mountainous?

 

  If your location is outside of Fido/Rogers coverage, but within another provider's coverage, there are roaming agreements which allow Fido/Rogers customers to use those networks (extended coverage or Fido-EXT). To use the extended coverage, you would need to enable roaming on your device. You should note that extended coverage usage is meant on a temporary basis and the majority of your usage needs to be on the Fido/Rogers networks.

 

  Is your device capable of Wifi-calling? If you have Wifi access and your phone is a supported device, you might consider trying to see if Wifi-calling can be a possible solution for your situation.

 

  Unfortunately, if your circumstances don't allow for adequate cellular signal at work (and Wifi-calling isn't an option), there isn't much that can be done. It's a common misunderstanding that any mobile provider will suit everyone everywhere. That simply isn't the case. If you spend a good portion of time outside of a mobile provider's coverage, perhaps that mobile provider isn't the right one for you.

 

Hope this helps 😀

 

Cheers

 

 

View solution in context
3 REPLIES 3
Senior MVP

Hello BYK,

 

  Welcome to the community!

 

  Sorry to hear you're having issues with your cellular reception. What phone are you using? Is it from Fido? If it isn't, have you verified that the device has compatible bands/frequencies? You can verify those bands/frequencies here.

 

  Even if your phone does have compatible bands/frequencies, the nature of cellular service is that it is dependent on being able to receive adequate signal from the cellular towers. Adequate signal would depend, in part, on your location relative to the cellular towers. You can get an idea of your area cellular towers here. Do there appear to be cellular towers in your area? In addition, you should note that the different bands/frequencies vary in their characteristics. For example, the lower frequencies (ie 700MHz) are better able to travel farther and penetrate deeper into buildings than higher frequencies (ie 2600MHz)(see graphic here). 

 

  In addition to your proximity to the cellular towers, there are also many factors can affect cellular reception (see here and here). That's why no mobile provider can guarantee service. There are just too many factors beyond their control. Are your difficulties with reception indoors? Is it better outdoors? Is the landscape relatively flat or mountainous?

 

  If your location is outside of Fido/Rogers coverage, but within another provider's coverage, there are roaming agreements which allow Fido/Rogers customers to use those networks (extended coverage or Fido-EXT). To use the extended coverage, you would need to enable roaming on your device. You should note that extended coverage usage is meant on a temporary basis and the majority of your usage needs to be on the Fido/Rogers networks.

 

  Is your device capable of Wifi-calling? If you have Wifi access and your phone is a supported device, you might consider trying to see if Wifi-calling can be a possible solution for your situation.

 

  Unfortunately, if your circumstances don't allow for adequate cellular signal at work (and Wifi-calling isn't an option), there isn't much that can be done. It's a common misunderstanding that any mobile provider will suit everyone everywhere. That simply isn't the case. If you spend a good portion of time outside of a mobile provider's coverage, perhaps that mobile provider isn't the right one for you.

 

Hope this helps 😀

 

Cheers

 

 


Moderator

Hi @BYK

 

I'm sorry to learn that you've been having trouble with your reception. Sad

 

Have you had the chance to speak with our Tech Support department as well?

 

Did you also test out your SIM card in another device? 

 

Let us know. Smiley



I'm a Participant Level 2
I'm a Participant Level 2

Yes, but no change, even tried at different locations, calls dropping off, not able to listen, and the list goes on ..